Overview of Joom's Anti-Counterfeit Policies
As one of the fastest-growing global e-commerce platforms, Joom is committed to maintaining a safe and trustworthy shopping environment. To combat the growing issue of counterfeit products on Joom, the platform has implemented strict anti-counterfeit policies and enforcement tools to protect both consumers and intellectual property owners.
Joom’s anti-counterfeit policy outlines clear rules prohibiting the sale of fake or unauthorised goods and provides a structured process for intellectual property protection on Joom. Whether you're a brand owner or a rights holder, understanding how Joom handles fake listings is essential for keeping your products and brand reputation secure in the global marketplace.
You have found your product on the online marketplace Joom. The product or the listing has been copied from your original and it has found its way on to this site. Don't Panic, we're here to guide you through the take down process and get those counterfeit listings under control.
In this section, we’ll break down Joom’s approach to identifying, reporting, and removing counterfeit items—and how you can take action if your rights are being infringed.
Steps to File a Counterfeit Report on Joom
Send your email to: ipr@joom.com
Within your email you will need to include the following:
- You have spotted an infringement of your product on the platform.
- Give the name of the Intellectual Property (IP) Owner.
- Give the reporters information (that is you, if you are sending the email). Your will need to include your Name and Title, Email Address and Phone Number.
- You need to now include a list of the Allegedly Infringing Material. These are your infringing Joom listings in the form of a URL.
- You now need to list the reason you believe that this listing infringes on your IP.
- The next thing you need to add is the links to your IP documents that you are using to prove you own the intellectual property of this listing.
- Finally you need a declaration that the information you have submitted is correct and sign the email off with your name. The statement below can be used here:
I have a good faith belief that this product has been copied, manufactured and sold without authorisation from us, YOUR COMPANY NAME. We claim that all the information in this claim is accurate.
Joom does often take a while to reply however they are effective in removing the items in question if, after reviewing the case, they believe that the listing does infringe on previous IP.
However, if you have found one listing that infringes on your IP, the chances are there are more on the platform and possibly on other marketplaces as well. It can often give you a large sinking feeling in your stomach. Don't worry, we can help.
Conclusion
Protecting your brand from counterfeit products on Joom requires constant vigilance—and that's where IP Moat becomes an essential partner. By integrating with platforms like Joom, IP Moat helps rights holders detect, monitor, and remove fake listings efficiently and at scale.
With automated scanning, real-time alerts, and built-in support for Joom’s anti-counterfeit policy enforcement procedures, IP Moat simplifies the process of identifying and reporting intellectual property violations. Whether you're dealing with repeated infringements, IP Moat gives you the tools and data needed to take fast, decisive action.
Let IP Moat handle the heavy lifting, so you can focus on growing your brand—while we protect it across Joom and other global marketplaces.
IP Moat.ai is a platform designed to give you a dashboard to find and remove listings that infringe on your IP from a range of online marketplaces. The best thing is, it's free to find those infringing listings. All you need to do is enter your IP at www.ipmoat.ai. Alternatively, drop us an email with any questions at hello@IPMoat.ai.
