Protecting your brand from counterfeit products on online marketplaces is more important than ever.
OnBuy takes IP infringement seriously, but many fake listings can still slip through the cracks.
If you're dealing with unauthorised sellers misusing your brand, swift action is key.
This guide walks you through how to detect and remove counterfeit listings on OnBuy efficiently.
OnBuy’s Intellectual Property Policy
Your IP has been copied and you've discovered that it has been spread to websites such as OnBuy. You need to take act to remove the infringing listing, here is everything you need to know.
OnBuy are a fantastic marketplace to work with - they take infringements incredibly seriously and act quickly and effectively to removal requests. They are also one of the easier processes as they just require a email, to which they respond quickly.
How to Submit a Takedown Request on OnBuy
Send your email to: productviolation@onbuy.com
Within your email you will need to include the following:
- You have spotted an infringement of your product on the platform.
- Give the name of the Intellectual Property (IP) Owner.
- Give the reporters information (that is you, if you are sending the email). Your will need to include your Name and Title, Email Address and Phone Number.
- You need to now include a list of the Allegedly Infringing Material. These are your infringing OnBuy listings. This should in in the form of OnBuy's OPCs (OPCs are OnBuy's individual listing codes). These can be found at the bottom of a listing in the 'Description and Details'. On the right in this section there is a table with the title 'Details'. The OPC is shown here. The OPC usually starts with PB.
- You now need to list the reason you believe that this listing infringes on your IP.
- The next thing you need to add is the links to your IP documents that you are using to prove you own the intellectual property of this listing.
- Finally you need a declaration that the information you have submitted is correct and sign the email off with your name. The statement below can be used here:
I have a good faith belief, and do solemnly and sincerely declare, that use of the material in the manner complained of is not authorised by the Intellectual Property Owner, its agent, or the law. The information in this Notice of Claimed Infringement is accurate, and under penalty of perjury.
Protect Your Brand from Counterfeits on OnBuy with IP Moat
At OnBuy, listing infringements are taken seriously, and the platform acts swiftly to address violations. However, if you’ve identified one counterfeit or infringing product using your intellectual property (IP), there’s a strong chance that more unauthorized listings exist—not just on OnBuy, but across multiple online marketplaces. Tracking and removing these can feel like a daunting task.
That’s where IP Moat comes in.
IP Moat.ai is an advanced brand protection platform designed to simplify and strengthen your IP enforcement strategy. Our powerful dashboard scans a wide range of online marketplaces—including OnBuy, Amazon, eBay, and more—to detect and help remove counterfeit products and listings that infringe on your registered trademarks, copyrights, and other IP assets.
Whether you're a small business or an established brand, IP Moat offers a scalable solution to protect your brand reputation, combat counterfeiters, and take control of your online presence.
Don’t let unauthorised sellers harm your business—start your IP monitoring and counterfeit protection journey today. For any questions or personalised support, feel free to reach out to us at hello@IPMoat.ai.
